Have a question about an order, delivery or one of our products? Our Customer Support team is here to help.
For assistance with:
Placing or updating an order
Order tracking and delivery
Damaged, faulty or missing products
Returns and refunds
Product instructions or technical issues
Payments and order confirmations
General questions about Heklar
Email us at:
To help us respond quickly, please include your full name and order number where applicable.
We aim to respond within two working days, Monday to Friday, excluding public holidays.
Please avoid sending multiple emails about the same request, as this may delay our response.
Do not send a product back without contacting us first.
To request a return, email contact@heklar.com within 30 calendar days of receiving your order. Our team will confirm whether the return is eligible and provide the correct return address and instructions.
Returns sent without prior authorisation or to an address other than the one provided by our team may not be accepted.
Please read our Returns & Refund Policy for complete information about return eligibility, shipping costs and refund processing.
If your product arrives damaged, faulty, incomplete or incorrect, email us with:
Your full name
Your order number
A description of the issue
Clear photographs or a short video of the product
A photograph of the parcel and shipping label where relevant
Please do not dispose of the product or packaging until our team confirms that it is no longer required.
Our Customer Support team can assist with product instructions, operation, cleaning and basic troubleshooting.
However, we cannot:
Diagnose a medical condition
Recommend a medicine or dosage
Change a prescribed treatment
Determine whether a nebuliser is appropriate for your individual condition
Provide emergency medical assistance
For questions about medication, dosage or treatment, speak to a pharmacist, GP or another qualified healthcare professional.
If you or someone else is experiencing severe breathing difficulty or another life-threatening emergency, call 999 immediately. Do not wait for a response from Customer Support.
Heklar is operated by ZOUIAM LLC
ZOUIAM LLC is a limited liability company incorporated in the State of New Mexico, United States of America.
Website: https://heklar.com
Email: contact@heklar.com
For legal, regulatory or administrative correspondence, email:
Use the subject line “Legal Correspondence” and clearly explain the purpose of your request.
Official correspondence may also be sent to our registered business address:
ZOUIAM LLC
You may also contact us through our official social media accounts where available.
For questions involving an order, payment, return or personal information, please use contact@heklar.com rather than social media. Never publish your order number, address, payment information or other personal details in a public comment.
We appreciate your patience and will respond as quickly as possible.
