Last updated: August 2026
Heklar currently delivers physical products to addresses throughout the United Kingdom, including:
England
Scotland
Wales
Northern Ireland
Delivery availability is confirmed during checkout. Certain remote locations, offshore islands, PO boxes or restricted addresses may not be eligible for delivery or may require additional time.
We do not currently guarantee delivery outside the United Kingdom unless the destination is expressly available at checkout.
Our standard tracked delivery charges are:
| Order value | Shipping charge |
|---|---|
| Under £49 | £3.99 |
| £49 or more | Free |
The applicable delivery charge will be clearly displayed before you complete your order.
No additional shipping charge will be added by Heklar after the order has been placed.
Any premium or expedited delivery option, where available, will be displayed separately at checkout.
Orders are normally prepared and dispatched within one to two working days after payment has been successfully authorised.
Orders placed during weekends or public holidays will begin processing on the next working day.
A working day means Monday to Friday, excluding UK public holidays.
During periods of high demand, promotional events or public holidays, processing may occasionally take longer. If a significant delay affects your order, we will take reasonable steps to notify you.
The processing period is separate from the estimated delivery period.
Once dispatched, UK orders are normally delivered within:
| Destination | Estimated delivery time |
|---|---|
| United Kingdom | 6–15 working days |
Delivery times are estimates and are not guaranteed dates unless we have expressly agreed a specific delivery date with you.
Remote areas, offshore locations and Northern Ireland may require additional delivery time.
Delays may occasionally occur because of:
Carrier or postal disruption
Customs or security inspections
Severe weather
Public holidays
Industrial action
Incorrect or incomplete delivery details
Periods of unusually high demand
Events outside our reasonable control
Unless a different timeframe has been agreed with you, your order will be delivered without undue delay and no later than 30 days after the contract is formed, as required by applicable UK consumer law.
After placing your order, you will receive an order confirmation at the email address provided during checkout.
Once your parcel has been dispatched, you will receive a shipping confirmation containing a tracking number or tracking link where tracking is available.
Tracking information may take between 24 and 72 hours to become active after dispatch.
If you have not received a shipping confirmation, please check your spam or junk folder before contacting us.
For assistance, email contact@heklar.com with your name and order number.
Where an order contains several products or accessories, it may be dispatched in more than one parcel.
If your order is split:
Parcels may arrive on different days.
Each parcel may have a separate tracking number.
You will not be charged additional shipping fees because we divided the shipment.
Please check your shipping confirmation before reporting part of an order as missing.
Heklar remains responsible for your order until it is delivered into your physical possession or received by a person identified by you.
Our responsibility does not end merely because the parcel has been handed to the delivery carrier.
If you independently arrange delivery using a carrier that was not offered by Heklar, responsibility may pass to you when the parcel is handed to that carrier, where permitted by law.
If your order has not arrived within the estimated delivery period, please:
Check the latest tracking information.
Check any designated safe place.
Ask members of your household or neighbours whether they accepted the parcel.
Contact us at contact@heklar.com with your order number.
We will review the tracking information and, where necessary, open an investigation with the delivery carrier.
Carrier investigations may take several working days. We will keep you informed and provide an appropriate resolution.
If we fail to deliver within an agreed essential deadline, or within an additional reasonable deadline provided by you where required, you may have the right to cancel the order and receive a refund.
If the carrier confirms that a parcel has been lost before delivery, we will offer you, depending on availability:
A replacement at no additional cost; or
A full refund to your original payment method.
You will not be required to pursue the delivery carrier yourself.
If tracking states that the parcel has been delivered but you cannot locate it, contact us as soon as possible. We will investigate the delivery location, proof of delivery and available carrier information.
Submitting false claims concerning missing or undelivered parcels may result in the claim being refused and may be reported to the relevant payment provider or authorities.
Please inspect your parcel and product as soon as reasonably possible after delivery.
If the parcel or product arrives damaged, contact contact@heklar.com, preferably within 48 hours, and provide:
Your full name
Your order number
A description of the damage
Clear photographs of the outer packaging
Clear photographs or a short video of the damaged product
A photograph of the shipping label
Reporting damage within 48 hours helps us investigate the issue with the carrier. Failure to report within this period does not remove any statutory rights you may have.
Depending on the circumstances, we may offer:
Replacement parts
A replacement product
A partial refund
A full refund
Do not dispose of the damaged product or packaging until our Customer Support team confirms that it is no longer required.
If you receive the wrong product or an item is missing, contact us promptly at contact@heklar.com.
Please include your order number and photographs showing:
The product received
The contents of the parcel
The shipping label
Any product label or barcode
If we confirm an error, we will arrange an appropriate replacement or refund without charging you additional delivery costs.
You are responsible for providing a complete and accurate delivery address during checkout.
Contact us immediately if you notice an error. We will try to update the address, but we cannot guarantee changes once processing or dispatch has begun.
If an order cannot be delivered because the address supplied was incorrect or incomplete:
The carrier may return the parcel to the designated return facility.
We may ask you to pay reasonable redelivery costs.
Any refund may exclude delivery or return costs caused by the incorrect address, where permitted by law.
We will not charge redelivery costs where the delivery failure was caused by Heklar or the carrier.
If you request delivery to a workplace, hotel, reception desk, parcel locker or another third-party location, delivery to an authorised person at that address may be treated as completed delivery.
If nobody is available to receive the parcel, the carrier may:
Leave it in a designated safe place.
Deliver it to a neighbour.
Redirect it to a local collection point.
Attempt delivery again.
Return it to the sender or designated return facility.
It is your responsibility to follow the carrier’s tracking updates and collect the parcel within any stated collection period.
If an uncollected parcel is returned, reasonable redelivery or return costs may be deducted or charged where permitted by law.
Refusing a parcel does not automatically complete a valid cancellation or return request.
If you no longer want your order, contact contact@heklar.com and follow our Returns & Refund Policy.
Where a non-faulty parcel is refused and returned, reasonable carrier or return costs may be deducted from the refund where permitted by law and where you were informed that return costs were your responsibility.
Any taxes and delivery charges collected by Heklar will be displayed before you place your order.
If a carrier unexpectedly requests customs duties, import VAT or handling charges for a UK delivery, contact us before making payment so that we can investigate.
Heklar is not responsible for charges resulting from a customer requesting redirection or forwarding of an order outside the original UK delivery destination.
If you need to change or cancel an order, contact us immediately at contact@heklar.com.
We cannot guarantee that changes or cancellations can be made once the order has entered processing or has been dispatched.
If the parcel has already been dispatched, you will need to receive it and follow the procedure in our Returns & Refund Policy.
For questions about delivery or tracking, contact:
ZOUIAM LLC — Heklar
Email: contact@heklar.com
Website: https://heklar.com
Please include your order number when contacting us.
We aim to respond within two working days, Monday to Friday, excluding public holidays.
We may update this Shipping Policy to reflect changes to our delivery services, operating procedures or legal obligations.
The policy applicable to your order is the version published on heklar.com when your order was placed.
Nothing in this policy limits your statutory rights under UK consumer law.
