Last updated: August 2026
These Terms of Service govern your use of heklar.com and any purchase made through the website.
The website and online store are operated by:
ZOUIAM LLC
A limited liability company incorporated in the State of New Mexico, United States
Email: contact@heklar.com
Throughout these Terms, “Heklar”, “we”, “us” and “our” refer to ZOUIAM LLC. “You” and “customer” refer to any visitor to the website or person placing an order.
By using our website or placing an order, you agree to these Terms, our Privacy Policy, Returns & Refund Policy and Shipping Policy.
Nothing in these Terms excludes or restricts your statutory rights under applicable UK consumer law.
You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.
If you purchase a product for use by another person, including a child or dependent adult, you remain responsible for ensuring that the product is appropriate for that person and is used in accordance with the supplied instructions and any relevant professional advice.
You must provide accurate, complete and current information when placing an order.
Heklar sells physical consumer products, including portable nebulisation devices and related accessories.
We take reasonable care to ensure that product descriptions, specifications, dimensions, photographs and prices are accurate. However:
Colours may appear slightly different depending on your screen.
Product packaging may vary from the images shown.
Minor changes may be made to improve product safety, performance or comply with legal requirements.
Images are provided for illustration and may not represent the product’s exact scale.
Any material difference affecting the product’s main characteristics will be disclosed before purchase.
All products are subject to availability. We may discontinue or modify products at any time, but changes will not affect orders that we have already accepted.
Products must only be used for their intended purpose and in accordance with the instructions supplied with them.
Before using a nebuliser or any health-related product:
Read the complete user instructions.
Follow the cleaning and maintenance requirements.
Only use medication or saline that has been prescribed, recommended or approved for nebulisation by a qualified healthcare professional.
Do not exceed any prescribed dose or treatment frequency.
Keep the product and its accessories out of reach of unsupervised children.
Do not share mouthpieces, masks or other personal-use accessories unless they have been properly disinfected and are designed for shared use.
Information on heklar.com is provided for general product information only. It is not medical advice and is not intended to diagnose, treat, cure or prevent any medical condition.
A portable nebuliser is not a substitute for emergency medical care. If you or another person is experiencing severe breathing difficulty, chest pain, blue lips or skin, confusion, loss of consciousness or another medical emergency, seek urgent medical assistance immediately.
You should consult a qualified healthcare professional if you are uncertain whether a product is suitable for you or how prescribed medication should be administered.
To place an order, you must:
Select the product and quantity required.
Add the product to your basket.
Provide accurate contact, billing and delivery information.
Select an available delivery and payment method.
Review the total price and order details.
Accept these Terms and submit your order.
You are responsible for checking your order before completing payment.
After placing an order, you will receive an acknowledgement email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted.
A binding contract is formed when we send you confirmation that your order has been accepted or dispatched.
We may refuse or cancel an order before dispatch where reasonably necessary, including when:
The product is unavailable.
Payment cannot be authorised.
The delivery information is incomplete or incorrect.
We reasonably suspect fraud, unauthorised payment or unlawful activity.
An obvious pricing or product-description error has occurred.
Delivery to the specified location is unavailable.
Purchase quantities indicate unauthorised resale or misuse.
If we cancel an order after payment has been taken, we will refund the amount paid to the original payment method.
We will not cancel an accepted order merely because we later wish to charge a higher price.
Prices are displayed in pounds sterling (GBP) unless otherwise stated.
The total price payable, including applicable taxes and delivery charges, will be displayed before you submit your order.
Where VAT or another tax applies, it will be included or shown at checkout as required by law.
We may change our prices at any time. Price changes will not affect orders that have already been accepted.
If a price displayed on the website is clearly incorrect, we may cancel the order and issue a full refund. We will not be required to supply a product at an obviously erroneous price that a reasonable customer should have recognised as a mistake.
Available payment methods are displayed at checkout and may include debit cards, credit cards, PayPal or other third-party payment services.
Payment must be authorised before an order can be processed.
Payments are handled by independent payment providers. Heklar does not directly store complete payment-card details.
By submitting payment information, you confirm that:
You are authorised to use the selected payment method.
The billing information provided is correct.
Sufficient funds or credit are available to complete the purchase.
Your use of a third-party payment service may also be subject to that provider’s own terms and privacy policy.
We will deliver orders to the address provided during checkout.
You are responsible for ensuring that the delivery address is complete and accurate. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch has begun.
Estimated processing and delivery times are provided on our Shipping Policy page and during checkout. Unless a different delivery period has been agreed, orders will be delivered without undue delay and no later than 30 days after the contract is formed, as required by applicable UK law.
Delivery estimates are not guaranteed dates unless we expressly confirm otherwise.
If we cannot deliver within the agreed or legally required timeframe, you may have the right to cancel the order and receive a refund.
We are not responsible for delays caused by circumstances outside our reasonable control, including:
Postal or carrier disruption
Severe weather
Customs inspections
Transport restrictions
Industrial action
Natural disasters
Government action
Incorrect or incomplete delivery information supplied by the customer
If a significant delay occurs, we will take reasonable steps to inform you and minimise its impact.
Nothing in this section affects your right to cancel where delivery within the agreed timeframe was essential or where we fail to deliver within an additional reasonable deadline.
The product remains our responsibility until it is delivered into your physical possession or the possession of a person identified by you to receive it.
Risk of loss or damage passes to you upon delivery.
Ownership of the product passes to you once we have received payment in full and the product has been delivered.
If you independently instruct a carrier that was not offered by us, risk may pass to you when the product is handed to that carrier, where permitted by law.
You may request a return within 30 calendar days of receiving your order, subject to our Returns & Refund Policy.
To begin a return, contact contact@heklar.com before the end of the 30-day period. Do not return a product without first receiving return instructions and the correct return address.
For change-of-mind returns:
The direct return shipping cost is your responsibility.
The product must satisfy the eligibility conditions in our Returns & Refund Policy.
Health and hygiene restrictions may apply to opened or unsealed products.
We recommend using a tracked return service.
If a product is faulty, damaged, incorrect, not fit for purpose or not as described, we will cover reasonable return costs or provide another appropriate remedy in accordance with UK consumer law.
Approved refunds will be issued to the original payment method. Where required by law, refunds will be processed within 14 calendar days of receiving the returned goods or acceptable evidence that they have been sent back.
Your bank or payment provider may require additional time to display the refund.
Our complete return conditions are set out in our Returns & Refund Policy, which forms part of these Terms.
Products supplied to UK consumers must be:
Of satisfactory quality
Fit for their intended purpose
As described
Installed correctly where installation forms part of the contract
UK customers normally have a legal right to cancel an online order within 14 calendar days of receiving the goods, without providing a reason. After notifying us, the goods must normally be returned within a further 14 days.
Customers may also have the short-term right to reject faulty or non-conforming goods within 30 days of delivery. Other rights, including repair, replacement or a price reduction, may continue after this period.
Our commercial policies are offered in addition to your statutory rights and do not replace or restrict them.
Certain sealed products and accessories may be unsuitable for return once opened for health or hygiene reasons. This may include mouthpieces, masks or accessories intended to come into direct contact with the mouth, nose or face.
Where this restriction applies, it will not affect your rights if the product is faulty, damaged, incorrect or not as described.
Promotional offers and discount codes:
Are subject to any conditions displayed with the offer.
Cannot be exchanged for cash.
May not be combined unless expressly stated.
Must be used before their expiry date.
May be limited to one use per customer, household or order.
May be withdrawn before use where reasonably necessary.
Withdrawal of a promotion will not affect an order that has already been accepted.
If you return part of a discounted bundle, any refund may be recalculated based on the value of the products retained. Promotional gifts must normally be returned with the qualifying order. Where permitted by law, the stated value of an unreturned gift may be deducted from the refund.
Promotional and sale products remain covered by applicable statutory rights.
We aim to keep heklar.com available and accurate, but we do not guarantee that the website will always operate without interruption or error.
We may temporarily suspend access for maintenance, security, updates or circumstances outside our reasonable control.
We may update, modify or remove website content, provided that doing so does not alter an order that has already been accepted or restrict your statutory rights.
You must not use heklar.com:
For any unlawful or fraudulent purpose
To transmit viruses, malware or harmful code
To interfere with the website’s security or operation
To attempt unauthorised access to our systems or customer accounts
To scrape, copy or extract website data through automated means without permission
To submit false reviews, orders or payment information
To infringe another person’s intellectual property or privacy rights
To harass, threaten or harm another person
To resell products in a misleading, unlawful or unauthorised manner
We may restrict access or cancel affected orders where we reasonably believe these rules have been breached.
All content made available on heklar.com, including the Heklar and AIRIS names, logos, product imagery, photographs, graphics, text, videos, page layouts and software, is owned by or licensed to ZOUIAM LLC and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
Without our prior written permission, you may not:
Copy, reproduce or republish substantial website content
Use our brand names, logos or product images commercially
Modify or create derivative works from our content
Use our content to advertise or sell unauthorised products
Present yourself as an authorised Heklar distributor or representative
Purchasing a physical product does not transfer ownership of any intellectual property associated with that product or brand.
If you submit a product review, photograph, video, comment or other content, you confirm that:
The content is based on your genuine experience.
You have the right to submit it.
It does not infringe another person’s rights.
It is not unlawful, misleading, defamatory, threatening or obscene.
It does not contain confidential or sensitive personal information.
You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use the submitted content for operating and promoting Heklar, subject to applicable privacy and consumer-protection laws.
We may moderate or remove content that breaches these Terms. We will not selectively suppress genuine negative reviews merely because they are unfavourable.
Our website may use or link to third-party services, including payment processors, delivery providers, review platforms and social media websites.
We are not responsible for the availability, security, content or practices of independent third-party websites. Accessing a third-party service may be subject to its own terms and privacy policy.
Nothing in this section limits our responsibility for subcontractors or service providers where the law makes us responsible for their actions.
We do not exclude or restrict liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Defective products where liability cannot legally be excluded
Breach of your statutory consumer rights
Any other liability that cannot be excluded under applicable law
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill.
We are not responsible for business losses, loss of profit, loss of revenue, loss of opportunity or loss of business data where you purchase products solely as a consumer.
We are not responsible for loss caused by misuse of a product, failure to follow the supplied instructions or use contrary to professional medical advice, except where the loss was also caused by our negligence, a defective product or another matter for which liability cannot be excluded.
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
Personal information may be used to:
Process and deliver orders
Take and verify payment
Prevent fraud
Provide customer support
Handle returns and refunds
Comply with legal obligations
Send marketing communications where you have consented or where otherwise permitted by law
For information about your privacy rights and how to exercise them, please read our Privacy Policy or contact contact@heklar.com.
If you have a complaint, contact us at contact@heklar.com and provide:
Your name
Your order number, where applicable
A clear description of the issue
Any relevant photographs, videos or supporting documents
We aim to acknowledge complaints within two working days and seek a fair resolution.
Nothing in this complaints procedure prevents you from exercising your statutory rights or pursuing another remedy available under applicable law.
These Terms are governed by the laws of England and Wales.
If you live in England or Wales, the courts of England and Wales will have jurisdiction over disputes.
If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales.
If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales.
If you reside outside the United Kingdom, you may also benefit from mandatory consumer protections in the country where you normally live. Nothing in these Terms deprives you of protections that cannot legally be excluded.
We may update these Terms to reflect changes to our products, business practices or legal obligations.
The Terms applicable to an order are those made available to you when the order is placed. Changes will not apply retrospectively to an order that has already been accepted unless required by law or expressly agreed with you.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the minimum extent necessary. The remaining provisions will continue in effect.
If we delay or fail to enforce any provision of these Terms, this does not mean that we have waived our right to enforce it later.
These Terms, together with the policies expressly referred to in them, form the agreement between you and ZOUIAM LLC concerning your use of heklar.com and purchases made through the website.
Nothing in this section excludes liability for fraud, fraudulent misrepresentation or statements that cannot legally be excluded.
Questions about these Terms should be sent to:
ZOUIAM LLC — Heklar
Email: contact@heklar.com
Website: https://heklar.com
By placing an order through heklar.com, you confirm that you have had the opportunity to read and understand these Terms.
